This eBook has been developed to support learners working towards Standard 6: Communication as part of the Care Certificate. It offers essential knowledge and guidance on how to communicate effectively, respectfully, and professionally in a care setting.

Good communication is at the heart of quality care. Whether you’re listening to a service user, recording information, or working with colleagues and families, this eBook will help you develop the skills and confidence to communicate clearly and compassionately.

In this eBook, you’ll explore:

✅ Different types of communication and their purpose in care
✅ How to overcome communication barriers and adapt to individual needs
✅ The importance of active listening, body language, and tone
✅ Legal and organisational requirements around communication and confidentiality
✅ How to record, report, and share information accurately and securely

Aligned with Skills for Care guidance and the Care Certificate framework, this eBook includes practical examples, real-world scenarios, and reflective activities to support your development.