Occuteach offer various Certificates and Awards, in Business Administration.
Industry wide recognised qualifications, supported by qualified tutors. Your career development incorporating recognised qualifications will advance your career and enable organisations to provide top quality services. Please see our list of courses below, and a contact form to register your interest. Enrol today with a deposit and spread the cost over your course duration.
Click here to inquire about a course below!
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ICQ Level 2 Diploma in Customer Service (RQF)
This Level 2 program will equip you with the essential knowledge and skills to excel with confidence in your customer service role. It encompasses effective communication, query resolution, meeting customer needs, and delivering exceptional customer service.
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ICQ Level 3 Diploma in Contact Centre Operations (RQF)
This qualification is for those who are in a Contact Centre Operations role and are looking to develop their skills, knowledge and understanding.
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ICQ Level 3 Diploma in Customer Service (RQF)
This qualification is tailored for individuals occupying senior or supervisory positions seeking to enhance their skills and knowledge within a customer service role.
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ICQ Level 4 Diploma in Customer Service (RQF)
This Customer Service Diploma course aims to provide learners with the skills and knowledge needed to recognise good customer service strategies application at the operational level.
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ICQ Level 2 Diploma in Business Administration (RQF)
This course offers a blend of fundamental business administration knowledge and skills necessary for individuals aiming to enter or progress in an administrative career path.
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ICQ Level 3 Diploma in Business Administration (RQF)
This qualification caters to individuals occupying senior or supervisory positions within a business administration setting, seeking to advance their skills, deepen their knowledge, and broaden their understanding of business administration.
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ICQ Level 4 Diploma in Business Administration (RQF)
This qualification is designed for individuals looking to enhance their knowledge, comprehension, and proficiency in operating within a senior-level business administration capacity. Its aim is to empower individuals to actively contribute to enhancing the efficiency and productivity of a business.
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ICQ Level 2 Diploma in Team Leading (RQF)
This qualification will enable learners who work as team leaders to develop their knowledge, understanding and skills in any sector.
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ICQ Level 3 Diploma in Team Management (RQF)
The purpose of this course is to aid your advancement within the management sector. It's suitable for individuals with management responsibilities in their day-to-day roles, aiming to cultivate a comprehensive portfolio of essential management skills for personal growth.
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ICQ Level 3 Diploma in Team Management Principles
The aim of this course is to aid your advancement within the management sector. ideal for individuals who already hold management responsibilities in their daily work and aspire to enhance their essential management skill set through personal development.
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ICQ Level 4 NVQ Diploma in Management (RQF)
This qualification is for those who are working in a management role and wish to develop their skills and knowledge and understanding of management to enable them to further their career in a management role.
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ICQ Level 4 Diploma in Management and Leadership (RQF)
This qualification is for those who are working in a management role and wish to develop their skills and knowledge and understanding of management to enable them to further their career in a management role.
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ICQ Level 5 Diploma in Management and Leadership (RQF)
This course is an ideal fit if you seek a robust comprehension of the foundational principles of management and leadership. Additionally, it equips you with a diverse set of specialised skills, positioning you uniquely for middle management roles.
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ICQ Level 2 Certificate in Customer Service (RQF)
This certificate program is designed to provide learners with the knowledge and skills needed to deliver excellent customer service across various industries.
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ICQ Level 2 Certificate in Principles of Customer and Administration (RQF)
This certificate program is designed to equip learners with foundational knowledge and skills in both customer service and business administration, preparing them for entry-level roles that involve interaction with customers and administrative tasks.
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ICQ Level 2 Certificate in Principles of Business and Administration (RQF)
This certificate program aims to provide learners with foundational knowledge and skills in management principles, preparing them for entry-level management roles or further study in management-related disciplines.
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ICQ Level 2 Certificate in Principles of Management (RQF)
This certificate program aims to provide learners with foundational knowledge and skills in management principles, preparing them for entry-level management roles or further study in management-related disciplines.
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ICQ Level 2 Award in Buddying to Develop a Colleague's Skills (RQF)
This award focuses on providing learners with the knowledge and skills necessary to effectively support and mentor colleagues to enhance their skills and development within the workplace.
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ICQ Level 1 Certificate in Business Administration (RQF)
This certificate program is designed to provide learners with a basic understanding of essential business administration skills and practices.
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ICQ Level 3 Certificate in Contact Centre Operations (RQF)
This certificate program is designed to provide learners with a comprehensive understanding of contact centre operations and equip them with the skills required for more advanced roles within the industry.
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ICQ Level 2 Certificate in Principles of Team Leading(RQF)
This certificate program is designed to provide learners with the foundational knowledge and skills required to effectively lead and manage teams in various organisational settings.
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ICQ Level 2 Certificate in Contact Centre Operations (RQF)
This certificate program is specifically tailored to provide learners with the knowledge and skills required to work effectively within a contact centre environment.
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ICQ Level 1 Certificate in Business Administration (RQF)
This qualification provides learners with foundational knowledge and skills in business administration. and aims to equip individuals with essential competencies relevant to administrative roles in various sectors.
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ICQ Level 1 Certificate in Customer Service(RQF)
This qualification is for learners who are new to a customer service environment to develop their skills and knowledge further focusing specifically on customer service skills and principles.
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ICQ Level 3 Certificate in Introduction to Principles of Management Level 3 (RQF)
This qualification provides learners with the knowledge they would need to work in a management role and provides learners with a basic understanding of management principles and practices.
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ICQ Level 2 Certificate in Data Protection and Data Security Principles
This qualification is to enable learners to demonstrate understanding of data security and protection. The qualification will help learners progress to a work role where data protection and data security knowledge is required.
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Level 1 Award in Principles of Customer Service
This qualification provides learners the knowledge that they need to commence work in a customer service environment it covers knowledge required to deliver reliable customer service through an understanding of customer expectations and needs.
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Level 2 Award in Introduction to Business Administration
The objective of this qualification is for learners with limited or no experience as a business administrator, to gain an introduction to a business administration environment.
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Level 5 Certificate in Equality, Diversity and Inclusion
On completion of this qualification the learner will be able to understand how to effectively manage Equality, Diversity and Inclusion practices within their role of manager in creating inclusive culture in their organisation.
Click here to inquire about a course above!